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Experience the Added Value.

Customer Services

The efficient and reliable operation and application of AVL automotive test equipment is backed up with comprehensive services: Maintenance, Part Management, Repair, Training and Support.

AVL Approach

AVL Customer Services represents a worldwide network of service centers comprising hundreds of qualified service employees. Global standards, proven processes and an IT infrastructure ensure professional and high quality services. Individual service packages are tailored to meet customers' requirements.

AVL Services for Equipment and Staff combined with Service Contracts help to achieve high quality, efficiency and profitability in the fields of automotive testing.


Benefits at a Glance

  • The value of both software and hardware is secured through systematic maintenance.
  • High system availability by means of customer-specific spare part solutions.
  • Minimized downtimes by combining On-Site Repair, Factory Repair and Rental Services.
  • Safe and consistent operation and short start-up phases due to well-trained staff and customized support.
  • Efficient implementation of new testing tasks and new testing methodologies by Application Services.

Service Programs

With AVL "Service Programs" we aim at securing your satisfaction and loyalty through a mutually beneficial long-term cooperation between our companies.We would like to develop a deep understanding of your objectives and engage with your processes.
We are willing to thoroughly analyze and qualify your requirements on the various levels in your organization.
This will allow us to design specific solutions that optimally combine your specific capabilities with AVL's expertise.
With this the individual value propositions of our Customer Services Portfolio can optimally be combined, packaged and customized to provide you with tailor-made solutions.
AVL "Service Programs" stand out due to their performance-orientation (both technically and economically), their long-term focus (i.e. their continual adaptation to your changing priorities over time) and a dedicated program management.

AVL "Service Programs" stand for:

  •     Customer satisfaction & loyalty
  •     Deep understanding of customer drivers
  •     Blending of customer & AVL strengths
  •     Performance orientation
  •     Long-term perspective

We would be delighted to develop these thoughts further with you and your teams!


References

Global Presence and Service Quality
AVL operates a worldwide network of service experts. More than 600 service employees in the field are ready to assist our customers in more than 50 locations. Fourteen hotlines also guarantee our customers access to professional support.

Software/Hardware CARE
AVL CARE controls services in more than 1,200 testbeds. A CARE service level agreement with clearly defined performance criteria guarantees the efficient operation and maintenance of software and hardware. We provide you with fast and direct access to expert support with our AVL CAREline™ team.

Integrated Resident Services
Our customers benefit worldwide from a permanent on-site AVL team at their test facilities. Maintenance, support and operation of more than 900 testbeds is carried out by resident AVL teams. AVL also operates more than 150 of its own testbeds at 14 different locations.

Application Services
AVL supports you in helping to increase your efficiency and testing effectiveness.
Using the right calibration methodology and infrastructure can reduce the testing time by more than 70%. A tailored service concept can boost utilization rates to > 80% and technical availability to > 97% due to AVL's combined know-how in testing and engineering.